Last updated: 9 September 2026
- We collect only what we need to take your order, deliver it and support you.
- We never sell your personal data. Ever.
- We never see or store your card or UPI details — payment gateways handle those.
- You can ask us to show, correct or delete your data at any time.
1. Who this applies to
This policy covers everyone who visits wearvibes.in, places an order, signs up for our emails or contacts our support team. Our store runs on Shopify, which processes some of this data on our behalf.
2. What we collect
| Type of information | Examples | Why we need it |
|---|---|---|
| Contact details | Name, email, phone, shipping and billing address | To take, pack and deliver your order |
| Order details | Items bought, sizes, order value, order history | To fulfil orders, handle exchanges and store credit |
| Payment details | Method used, transaction ID, confirmation status | To confirm your payment. We never see your card or UPI credentials |
| Account details | Username, password, saved addresses, preferences | To let you log in and check out faster |
| Device & usage data | IP address, browser, device type, pages viewed, referral source | To keep the site secure and to improve it |
| Messages to us | Emails, WhatsApp chats, support tickets, photos and videos you send | To answer you and to verify damage or return claims |
3. Where we get it from
- Directly from you — when you order, create an account, subscribe or message us
- Automatically — through cookies and similar technology when you browse the site
- From our partners — payment gateways, courier partners and analytics providers who report back on your order or visit
4. How we use it
- To process, print, pack, ship and track your order
- To send order confirmations, dispatch alerts and delivery updates
- To handle exchanges, replacements, store credit and support requests
- To send you offers and new-drop emails — only if you opted in, and you can unsubscribe from any email in one click
- To detect and prevent fraud, abuse and payment failures
- To understand which designs and pages work, and improve the store
- To meet our legal, tax and accounting obligations
5. Who we share it with
We share only what is necessary, only with partners who need it to do their job:
| Who | What they get |
|---|---|
| Shopify (our store platform) | Order, account and browsing data — they host the store |
| Payment gateways | Payment amount and confirmation data |
| Courier partners | Your name, address and phone number, so they can deliver |
| Email & messaging tools | Your email or phone number, to send order and marketing updates |
| Analytics providers | Anonymous or pseudonymous usage data |
| Government or legal authorities | Only where the law requires it |
We do not sell your personal information to anyone.
6. Cookies
Cookies are small files stored by your browser. We use them to keep items in your cart, remember you when you log in, measure which pages are popular, and show relevant ads. You can block or delete cookies in your browser settings — the site will still work, but your cart may not stay saved.
7. How long we keep it
We keep order and invoice records for as long as Indian tax and accounting law requires — usually eight years. Account and marketing data is kept until you ask us to delete it or you unsubscribe. Support chats are kept for up to two years.
8. Keeping it safe
Our site runs over encrypted HTTPS and payments go through PCI-compliant gateways. Access to customer data is limited to team members who need it. No system is perfectly secure, so please do not send sensitive details like passwords or full card numbers over email or WhatsApp.
9. Your rights
You can ask us at any time to:
- Show you the personal data we hold about you
- Correct anything that is wrong or out of date
- Delete your data, where we are not legally required to keep it
- Stop marketing — unsubscribe from any email, or just tell us
- Export a copy of your data
Email services@wearvibes.in from your registered email address. We verify your identity and respond within 30 days.
10. Children
This store is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has given us their information, write to us and we will delete it.
11. Links to other sites
Our site may link to other websites, social platforms or payment pages. Once you leave wearvibes.in, their privacy policies apply, not ours.
12. Data outside India
Some of our service providers, including Shopify, store data on servers outside India. Where that happens, we use providers who apply recognised safeguards to protect your information.
13. Changes to this policy
We may update this policy from time to time. The version on this page, with the “last updated” date at the top, is always the current one.
14. Questions or complaints
WearVibes
Email: services@wearvibes.in
WhatsApp / Phone: +91 92880 27187
Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Address: Islampur–Jatipur Road, Murgiachak, Islampur, Nalanda, Bihar 801303, India
If you are not satisfied with how we have handled a privacy request, mark your email “Grievance – Privacy”. We acknowledge within 48 hours and aim to resolve within 15 days.
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