Last updated: 9 September 2026
- Arrived damaged, faulty or wrong? We replace it free, or give you full store credit. We pay the return shipping.
- Wrong size or changed your mind? Exchange it within 7 days of delivery.
- All refunds are issued as WearVibes store credit, valid 12 months. We do not send money back to your bank or card.
- Please film a short unboxing video. It gets your claim approved instantly.
1. Exchange window — 7 days
You have 7 days from the day your order is delivered to request an exchange. Email services@wearvibes.in or WhatsApp +91 92880 27187 with your order number.
To be eligible, the item must be:
- Unused, unworn and unwashed
- Free of stains, odour, deodorant marks or pet hair
- In its original packaging with all tags attached
What happens in each case
| What went wrong | What we do | Who pays shipping |
|---|---|---|
| Wrong size ordered | Same design, different size | You — ₹100 per item |
| Changed your mind | Exchange or store credit | You — ₹100 per item |
| Damaged, faulty or misprinted | Free replacement, or full store credit | WearVibes |
| Wrong item delivered | Free replacement, or full store credit | WearVibes |
| Parcel never delivered | Reship free, or full store credit | WearVibes |
2. Damaged, faulty or wrong items
If we got it wrong, we fix it at our cost. Report it within 48 hours of delivery and send us:
- Your order number
- Clear photos of the item and of the shipping label on the packet
- An unboxing video that starts with the sealed parcel in your hand
3. How refunds work — store credit
When a refund is approved, we issue it as WearVibes store credit. Here is exactly what that means:
| Form | A store credit code sent to your registered email and WhatsApp |
|---|---|
| Value | The full amount you paid for the returned item, including any shipping you paid |
| Valid for | 12 months from the date it is issued |
| Where it works | Any product on wearvibes.in — any design, any size |
| Can it be split? | Yes. Use it across several orders until the balance runs out |
| Issued within | 2–3 business days of us receiving and checking the returned item |
| Transferable? | Yes — you can gift the code to someone else |
Store credit cannot be exchanged for cash and cannot be transferred back to a bank account, card or UPI ID.
The one exception
If you cancel within 12 hours of ordering, or we cancel your order before it is printed, that is a cancellation rather than a refund — the money goes straight back to your original payment method within 5–7 business days. Store credit only applies once an order has been printed or shipped.
4. What we cannot take back
- Personalised or custom-printed items (name, photo or custom text)
- Items that have been worn, washed, altered or damaged after delivery
- Items returned without original tags or packaging
- Requests made more than 7 days after delivery
- Free gifts and items marked “Final Sale”
5. Cancelling an order
Cancel free of charge within 12 hours of placing your order, as long as it has not been printed or dispatched. Message us on WhatsApp +91 92880 27187 with your order number.
Once an order is printed or handed to the courier it cannot be cancelled. If you refuse delivery of a prepaid order, we issue store credit for the order value after deducting actual two-way courier charges.
6. Cash on Delivery orders
Please cancel within the 12-hour window rather than refusing the parcel at your door — refusing costs us the full two-way shipping. Repeatedly refusing COD parcels may lead to COD being disabled on your number.
7. A note on colours
Our product photos are shot and edited for the web. Screens vary, so the shade you see may differ slightly from the fabric in your hands. A small colour variation is normal and is not treated as a defect.
8. How to start a return or exchange
- Email services@wearvibes.in or WhatsApp +91 92880 27187
- Share your order number, photos and — for damage claims — the unboxing video
- We reply within 24 working hours with approval and next steps
- Pack the item in its original packaging and hand it to our pickup partner
- Once it reaches us and passes a quick quality check, we ship the replacement or send your store credit code
9. Talk to us
WearVibes
Email: services@wearvibes.in
WhatsApp / Phone: +91 92880 27187
Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Address: Islampur–Jatipur Road, Murgiachak, Islampur, Nalanda, Bihar 801303, India
Nothing in this policy takes away rights you have under the Consumer Protection Act, 2019.
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